Bad experiences with IBM 755CX

["Derek V. Chan" <chan4@husc.harvard.edu>]

feh!

anyone here have that bitching and moaning i sent to the list in
september/october when IBM and Micro Center screwed me over on my RAM and my HD?

this pales in comparison (not that i don't feel for you dude...)

>Return-Path: owner-tp750@cs.utk.edu
>From: Ivo Welch <ivo@next.agsm.ucla.edu>
>Date: Thu, 15 Feb 96 13:54:39 -0800
>To: tp750@cs.utk.edu
>Subject: Bad experiences with IBM 755CX
>Cc: sgutman@agsm.ucla.edu, eschwart@agsm.ucla.edu
>Reply-To: ivo@next.agsm.ucla.edu
>
>
>I just wanted to share my experience with my IBM 755CX.
>
>First time, the 755CX broke within 2 months of usage---the display had to be  
>completely replaced.  Because it happened in the UK, I had to pay about $100  
>to get the machine to and back from IBM, and lost a week's usage.
>
>This time (4 months after purchase), the hard disk broke completely (lost  
>about 10 days of work).  An engineer came out, took the hard disk with him.   
>Got me a replacement hard disk within a week.  Get this: the replacement came  
>without a system.  So, I got a copy of MSDOS and started building the  
>system.  Unfortunately, the 755CX is not compatible with plain Windows for  
>Workgroups (the mouse is moved, the hard disk locks up).  No go---I need to  
>start again.
>
>So, I spent the last 5 days, calling the service engineer, calling 5 1-800  
>numbers through which was rotated around for hours, and I finally found out  
>that there is a recovery disk (from Paul Rubin from this mailing list).  But  
>of course, IBM wants $50 to ship me the CD-ROM.  If I do not have a cd-rom, I  
>can now pay $100+s/h to ship the *entire* computer (not just the HD) to IBM,  
>and I will get it back sometime.  It is not so much the money, but the way  
>IBM is handling this---after 10 days of no machine usage, I have to spend not  
>only time and effort to get the base machine back to how I bought it, but I  
>also have to spend money.  What a fabulous 3-year on-site warranty!
>
>Now, I hope that when the CD-ROM arrives, it will need to run off a PCMCIA  
>installed MSDOS system, and replace it.  This will be an interesting  
>experience in itself...
>
>Well, I am going to recommend Toshiba next...
>
>/ivo
>
>