Re: IBM Support

["Christopher Cunningham" <c2@iaco.com>]

Good point, I was aware of this but I thought that I had already
paid for support in the form of one of the more expensive laptops
around.  Afterall, if you purchase a new laptop from IBM and ask
about support, they will tell you about their BBS, Compuserve, and
the Internet - they don't indicate that only one of these channels
receives prompt updates.

Why doesn't IBM respond in this forum?  If their policy is to charge
for support through Compuserve they should just say so and put the
issue to bed.

 - Christopher Cunningham



>         I just thought I'd ad a couple of pennies in here...  :)
> 
>         You and the list may or may not be aware of this, but basically
> everytime someone logs into Compu$erve and goes to the IBM forum--IBM makes
> a little chunk of change.  For *very* many companies, Compuserve is a
> profit center--a little money machine.  Compuserve splits a portion of the
> fee to the companies with forums on Compuserve, because they know when
> people go into those forums, that is the reason for calling Compuserve in
> the first place.
> 
>         Given this information, its not particularly rational for IBM to
> steer anyone to its BBS or an FTP site--the bottom line is that they make a
> buck when you dial in to Compuserve.  I'm sure they'd prefer that you call
> Compuserve!