Re: Introduction/IBM/NT4.0

[Steve Hultquist <ssh@wwsi.com>]

 John> At my company, we search the newsgroups for anything that mention our
 John> company name to see if it's good or bad and to help peolple who needed
 John> it. With people's ability to make their problems known to millions of
 John> other users in an instant, I think it's one more weapon in the consumer
 John> arsenal and any company whom wanted to stay alive in this global economy
 John> should pay closer attention to what the customers are saying.

That's great!  And the right thing to do!  It's just that most companies that I
know about (IBM, Sun, Microsoft, Novell, etc.) do not consider on-line systems
part of their formal support channels.  Even if they sponsor them (like
CompuServe fora).

 John> I think I've said enough about this. Sorry if you don't agree but I
 John> believe in freedom of speech and open discussions.

I didn't say I disagreed.  Only that I think your expectations are
unrealistic.  Of course, that's your perogative!

Cheers,
ssh