RE: Question about PCMCIA

["King, Randall" <rjking@kodak.com>]

Well, now I understand.  I called IBM yesterday, and got bounced around to a 
few internal help desks before finally getting an 'answer'.  I thought this 
may have been interesting to the list.

Basically I found that if I replace the card services from IBM with the ones 
from Megahertz the modem works fine.  So I confronted IBM with the question: 
 "Why can't I connect and send at 28.8K using _your_ card services with my 
Megahertz modem?"  Their reply: "Oh, we just checked with our communications 
department and Megahertz is no longer 'Thinkpad proven'.  We can't help you, 
sorry."  End of story.  As you can tell, I had kittens when I heard this (we 
have 1500 thinkpads, almost all using Megahertz modems of one kind or 
another).  The really annoying part was that they wouldn't (couldn't?) even 
tell me why!   Has anyone here heard anything from IBM explaining why they 
don't support Megahertz cards anymore?

So beware if you have any problems with your Thinkpads and Megahertz 
products.

RK
 ----------
>From: King, Randall
>To: 'SMTP:thinkpad@cs.utk.edu'
>Subject: Question about PCMCIA
>Date: Wednesday, July 10, 1996 1:14PM
>
>
>Hello all,
>We have been working on a problem here for a while, and I was wondering if
>anyone else had run across this problem.  We have a whole slew of machines
>trying to use Megahertz 28.8K modems and we are having a problem trying to
>make connections at 28.8 in Windows 3.1.  I have pretty much narrowed the
>problem down to either the modem itself, or the PCMCIA drivers.  We can
>receive at 28.8K fine, but sending 28.8K is a problem.  I have reloaded the 

>current drivers from IBM, and I am a bit perplexed.  Has anyone heard of
>this problem before? Anyone have any suggestions?  We are trying to grab
>another PCMCIA modem to see if it does the same thing.
>
>Just to stop the questions:
>     1) Yes the modems on the other send are all set up for 28.8
>     2) The modems send and receive fine in Windows 95 (at 28.8)
>     3) An external modem hooked up to the serial port will connect fine at 

>28.8.
>     4) We are trying to use MSMail for the data transfers (ewwww!)
>
>RK
>
>ps- What is IBM's tech support number for something like this?
>