Kudos to IBM Service.

[byrne@austin.wireline.slb.com (Wes Byrne)]

Tuesday night I turned on my 750C and had the unfortunate experience of
seeing a screen fail.  The screen had a black fractal like pattern eminating
from the upper left corner and spreading to the center of the screen. The
whole upper left quadrant of the screen was useless.

At 8:00am Wednesday morning I called the IBM 800 Service number.  Within 10
minutes I was called back by local IBM Service.  Within 2 hours, the machine
was  picked up from my office and taken in for repair.  Early Thursday
morning, the machine was returned to me at my office with a replaced screen.
Everything was covered by warranty.

What impressed me more than the 1 day turn around was that these guys were
apologizing because they couldn't fix it on the spot.  They had to get a
screen brought in from Dallas.

Kudos to IBM Service, and to Chip and Terry of the Austin IBM Service Center!


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  Wes Byrne
  Schlumberger Austin Systems Center
  8311 North FM 620 Road
  Austin, TX   78726-1300
  (512) 331-3411
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