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Re: win95 and pcmcia
at this point, i'd pay ibm the $35 for a win95 incident. they'll stay with you
until it's resolved. the only problem is finding someone at ibm who knows that
they have per-incident win95 support (most people you speak to there will refer
you to boca or, god forbid, microsoft). just call the help line & answer the
prompts as if you have an operating system problem on a non-ibm machine (i know
it sounds stupid, but it works) then tell the opsys call-taker that you want to
buy an incident. if they don't know what you're talking about (very likely),
just assure them that it can be done & if they ask around, they'll find someone
who knows about it.
fwiw, tecras are much less troublesome in win95 than 755's, but toshiba tech
support is a maze of phone menus, automated help (i have yet to ever benefit
from any automated help anywhere), and non-technical people who will ask you
two or three questions, then transfer you without a word to somewhere else in
the automated help maze. (ymmv) my co-worker was on the phone with them this
week, begging (no lie, begging) to speak with a live technical person, but
there were none. nor any managers, nor anyone who could leave their chair to
find anyone else to help resolve the problem. menus, prerecorded help, voice
mail-- nothing else. turns out that even the dealer knows it's a common
problem. just nobody in tech support at toshiba knew (and nothing on their web
site about it). ibm's tech support isn't perfect, but it's light years ahead
of toshiba's.
Michael J. Verne
Systems Administrator, Ventana Communications Group
michael_verne@vmedia.com
http://www.vmedia.com/michaelv/
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If you board the wrong train, it's no use running along the corridor
in the other direction. --Dietrich Bonhoeffer