Re: not-so-easy-serve

["John H. Kim" <jokim@MIT.EDU>]

On Mon, 15 Jul 1996, ernie cohen wrote:

> When I arrived home and opened the box, I discovered the machine in
> pieces. Apparently, the two batteries shipped in the machine had somehow
> broken through the front panel of the base. I called IBM, figuring that
> they would want FedEx to inspect the box, but they said no, just send it
> back. I am now informed that the machine needs not only a new base but a
> new system board ($1200 or so total), which they want to charge to my
> company (since their QA department says that it is impossible for the
> damage to have been sustained in shipping). And of course it's not fixed
> yet.

That's the same type of problem I ran into.  Once their QA department
judges how damage was sustained, anything you, the customer, have to
say on the matter is worth zero to them.  They are never wrong, so you
must be lying...

My 701 might be my last Thinkpad too.
--
John H. Kim       "I stop for red traffic lights" -- bumper sticker 
jokim@mit.edu     commissioned by the City of Boston as part of a
MIT Sea Grant     campaign to shed its reputation for bad drivers.