Re: Opinions urgently wanted on repair options

["Gabriel Ash" <Gabriel.Ash.1@nd.edu>]

On Fri, 31 May 96 08:45:59, Gabriel Ash wrote:

>On Fri, 31 May 1996 01:26:44 -0400 (EDT), Daniel Kim wrote:
>>On Thu, 30 May 1996, John H. Kim wrote:
>>
>>> Please reply before 4:00ish on Friday the 31st.  It seems IBM is
>>> tightening down on their liberal repair policies.  This past week I
>>> sent my TP701C in for service for the following:
>
>I cannot really give much helpful advice because I have no relevant experience.
>But I would like first to thank you for sharing this important information with the
>group. Second, I would like to ask you to post this information also in the relevant 
>newsgroups. In my decision to buy IBM, people's warm recommendations regarding
>IBM warranty services, posted on these groups, and lack of posting that retold horror 
>stories, was a major factor. In the near future I will let IBM know that the chances
>my next machine will be IBM are negatively proportionned to the presence of stories 
>such as yours on the Internet. I guess I will not be the only one, so maybe IBM will
>rethink its strategies, and if not, some other computer producer will get the idea that
>the rule have changed, buyers can today exchange information easily.
>
>
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>Gabriel Ash
>Notre-Dame
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>
>

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Gabriel Ash
Notre-Dame
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